Refunds and Shipping

Effective October 27, 2026. Programs are purchased in the online visit on the HOO Longevity platform, and the terms shown at checkout control. This page explains them plainly.

Prescription medications cannot be returned

Once a pharmacy dispenses a prescription, it cannot be returned, exchanged or refunded, even if the package is unopened. Medication that has left the pharmacy cannot be verified as safe to dispense again.

Canceling before provider review

If you cancel your online visit before a licensed provider reviews it, you receive a full refund. Email support@hoolongevity.com from the address on your account.

If the provider does not prescribe

A licensed provider may decide a treatment is not appropriate for you. If that happens, no medication is dispensed and no subscription starts. Any visit fee is shown at checkout before you pay.

Subscriptions

Monthly plans renew every month and quarterly plans every three months. Cancel or pause anytime from your account or by email before your next billing date. Once a renewal has been charged and the medication dispensed, that shipment cannot be refunded.

Damaged or incorrect orders

If an order arrives damaged, looks wrong, or was warm when it should be cold, do not use it. Email support@hoolongevity.com within 48 hours of delivery with photos, and we will work with the pharmacy to resolve it.

Shipping

Medication ships from licensed US pharmacies, within the United States, to states where our providers and pharmacies can serve you. Shipping is included in every price. Orders ship in discreet packaging, and medications that need it ship cold. You get a tracking link by email.

How refunds are issued

Approved refunds go back to the original payment method. Timing depends on your bank or card issuer.

Questions

support@hoolongevity.com, (586) 321-3377. For medical questions, message your care team through your account. In an emergency, call 911.